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University College Cork

Support Services in UCC

Students’ Union

Welfare Officer

The SU Welfare Officer is there for you. They are a source of listening, information and referral. If you have any issues that are causing you stress you can go to them and they will do their best to help in whatever way possible. The Welfare Officer is trained to deal with all issues and is confidential (except where you or someone else is in danger) so there should be no hesitation in contacting them.

Your SU Welfare Officer for 2014/15 is Cian Power and you contact him using the numbers and email below.

Office: 021-4902181

Mobile: 087-3836794

Email: [email protected]

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Admissions Office


Admissions Office is there to help you register for your programme if you get a late offer, and it is where you may need to go to submit documentation. Official Birth Certificates, original degrees, etc are presented here.  You would further contact them if you wished to change the name on your student record.

Located on the 1st Floor, West Wing, Main Quadrangle

Tel: +353 (0) 21 4903571

E-mail: [email protected] This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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The Accommodation Office

For support, information and advice on housing off campus.

Provides a free accommodation and advice service to UCC students.  It is also the conduit for information and contact numbers for all student societies in UCC.

6 Carrigside, College Rd.
Tel: +353 (0)21 490 2475
Email: [email protected]

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Student Support Officer

– Budgetary Advisor

This service will help UCC students manage thier money by:

–      Delivering workshops on budgeting for students, where information and practical advice will be available to you.

–      Assisting students in the completion of your grant, scholarship and Student Assistance Fund applications.

–      Providing “one to one” advice and guidance to students on managing your money.

–      Liaising with external agencies, such as MABS, Dept of Social Welfare and Protection, Local Authorities and St. Vincent de Paul, on your behalf.

1-2 Brighton Villas, Western Rd. (Beside Castlewhite Apts)
Web: www.ucc.ie/en/studentbudget

To make an appointment:


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Computer Aided Lifestyle Management

CALM – Computer Aided Lifestyle Management – is a new online multimedia programme available to all students and staff at UCC. It uses interactive self-help tools to identify, motivate and educate you around issues such as anxiety, depression, insomnia, stress and substance misuse. Once you have identified any issues, CALM can help you to deal with your thoughts and feelings associated with them.  CALM is available to all students and staff in UCC.   CALM can be accessed from the Student Counselling & Development Web: http://www.ucc.ie/studentcounselling/ and clicking ‘Online Support’ on the left hand tool bar.

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UCC On Campus Accommodation

For support and information on housing on campus.

Provides student accommodation from mid-September to mid-June. All campus accommodation is designed for students’ needs and consists of comfortable apartments with all modern conveniences to hand.
Tel: +353 (0)21 494 1295
Email: [email protected]
Web: http://www.ucccampusaccommodation.com/

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Careers Service

For support, information and advice on your career.

Provides a wide range of services to UCC students including a daily “drop-in” service where you can meet with an advisor for a consultation. Careers advice is offered by qualified and experienced advisors to help you work through the process of career choice. It is impartial, confidential, and it focuses on your individual needs. Career guidance can help you clarify where you are, help you to identify what you need to do next and how to go about it. Online bookings are now being taken.
3 – 4 Brighton Villas, Western Rd. (Beside Castlewhite Apts)
Tel: +353 (0)21 490 2349
Email: [email protected]

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For personal worries, financial concerns and spirituality.

The Chaplaincy at UCC is a service that offers friendship and support to all within the university community.  It offers a place of welcome for all, where students can meet in the warm, welcoming environment of the Tea Room/Lounge, or take time out for quiet reflection and prayer. The Chaplaincy is non-denominational.
Iona Chaplaincy, Iona House, College Road.
Tel: +353 21 490 2459
Email: [email protected]

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The Creche at UCC

Day care for your children.

UCC’s creche called ‘Creche Cois Laoi’ has capacity for eighty children. Two thirds of their places are allocated to students, with the remaining third to full time staff. Grant-holders may apply for a subsidy towards crèche costs. There is a waiting list for the crèche which is managed on a first come first served basis.
Creche Cois Laoi, Brookfield.
Tel: +353 (0)21 490 1607
Email: [email protected]

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Disability Support Service

For support, services and facilities for students with disabilities.

University College Cork has an established Disability Support Service which is committed to empowering students with disabilities achieve their academic and vocational goals in an inclusive learning environment.  They support students with a wide range of disabilities including physical, mental health and learning.
South Lodge, College Road.
Tel: +353 (0)21 490 2985
Email: [email protected]

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Examinations & Records

Registration, ID cards, transcripts, stamping of forms, student records etc.


Student Records and Examinations is part of the Registrar’s Office and manages the following:

Administration of official written Spring, Summer, Autumn and Winter Examinations,

Official release of results and academic transcripts, Certification, Registration, and Issuing of Student ID cards, Processing of Postgraduate Theses, Entrance, Undergraduate, and Postgraduate Scholarship.

Located in the West Wing in the main College campus.

Tel: +353 (0)21 490 2422

Email: [email protected]

Web: http://www.ucc.ie/en/records-exams/

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Fees Office

For queries on fees and grants.

The Fees & Grants Office is open daily for queries and distribution of Local Authority/VEC maintenance cheques.  The staff of the Fees Office will be happy to answer any of queries on fees.  All queries will be dealt with in confidence. Please quote your student ID number on all correspondence.

Opening Hours: Monday to Friday: 9.15 a.m-1.00 p.m / 2.10 p.m–5.00 p.m

Located in the North Wing in the main College campus.

Tel: +353 (0)21 490 – 3929,  3932, 2365, 2847, 3747 or 3255

E-mail: [email protected]

Web: http://www.ucc.ie/en/financeoffice/fees/

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First Year Experience Coordinator

To support your transition to UCC.


The First Year Experience Coordinator supports all first year students in their transition to UCC.  Throughout the year, students are facilitated individually to discuss any issues or concerns that arise in relation to their degree programme.

Noirin Deady, Admissions Office, West Wing, Main Quad

Tel: +353 (0)21 490 2780

Email: [email protected]

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The International Education Office

For help with registration, immigration, accommodation, general advice and support.

With over 2,400 international students currently studying at UCC, the university has a very rich multicultural environment. The International Education Office is the “one stop shop “ which will guide you through  application procedures with International students, answer questions and offer practical support.

Location: ‘Rosleigh’, Western Road, Cork

Tel: +353 (0)21 490 4734

Web: http://www.ucc.ie/en/study/international/welcome/

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The Library Service at UCC

To support your academic learning.

The Boole Library is situated centrally on campus and provides a range of services to support the teaching and research of all University programmes. There are also the CUH and Brookfield libraries for Medicine and Health students.

The Boole Library’s website provides detailed information on all Library Services and allows you access to your Library record. Your Student ID Card is also your Library Card and this allows you to access Library Services.
Tel: +353 (0)21 490 2794
Email: [email protected]
Web: http://booleweb.ucc.ie/

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The Mature Student Office

For support, information and advice.

The Mature Student Office provides a range of supports for you during your time in college, including Transition to University Programme held in September for incoming first year mature students.

Once you take up your place in UCC there are a number of specific supports available to support mature students with academic challenges. The Mature Student Office operates an open door approach to help Mature Students with concerns that arise during the academic year.
Location:1-2 Brighton Villas (in front of Castlewhite Apts), Western Rd.

Tel: +353 (0)21 490 1873
Email: [email protected]

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UCC Niteline

For a free non judgmental and confidential listening service.

UCC Niteline is a ‘listening service’ in UCC.  Niteline volunteers are trained and offer an impartial and independent listening service for UCC students. It operates Every Tuesday, Wednesday and Thursday nights from 9pm to 1am.

Tel: 1800 32 32 42 (Free-phone)

You can also interact with  UCC Niteline through the online listening service , run by Niteline Volunteers also


You can contact the u Link PASS coordinator if you wish to become a Niteline volunteer.

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UCC Clubs & Societies

For shared interests and hobbies.

University shouldn’t be all work and no play! Hence, if you have spare time and are looking to meet people who share your interests you can join one of the clubs or societies in UCC.  For a list of the clubs and societies visit

Web: http://www.collegeroad.ie/


Tel: +353 21 490 4752 (clubs)
email: [email protected] (clubs)
 +353 21 490 2276 (societies)
email: [email protected] (societies)

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Sports Facilities at UCC

For all your sporting needs.

UCC’s Mardyke Arena boasts a superb range of sporting facilities. Membership costs are included in students’ capitation fee, so all students are automatic members. The arena hosts many classes / group activities, so it is a great place to keep fit and make new friends. It is situated on the banks of the north channel of the Lee a short walk from the main campus.
Tel: +353 (0)21 490 4761
Email: [email protected]
Web: http://www.mardykearena.com/

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Student Counselling and Development

For help during tough times.

Student Counselling & Development provides a safe place where students can talk with a counsellor, in a relaxed, confidential and private atmosphere, about an personal or academic concerns.   Throughout the year they run workshops that cover a wide variety of topics such as: Managing Academic and Exam Anxiety, Speaking Confidently and Bereavement Support.
Ardpatrick, College Road.
Tel: +353 (0)21 490 3565
Text: +353 (0)87 245384
Email: [email protected]
Web: http://www.ucc.ie/studentcounselling/ 

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Student Health Centre

For medical care, ill health prevention and information on healthy lifestyles.

The Student Health Centre is situated in Ardpatrick beside the South Student Car Park.  It is open from 9.30am -12.30pm and 2.30pm – 4.30pm. An appointment system is in operation but because of the heavy demand for services, a triage system is operated by the nurse on duty. There is no fee to students for the consultation with the doctor on duty.
Ardpatrick, College Rd.
Tel: +353 (0)21 490 2311
Web: http://www.ucc.ie/en/studenthealth/

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For a more inclusive college environment.

The UCC PLUS+ Programme (formerly Access Programme) seeks to target students and to provide motivational and educational assistance to them through their secondary schooling to enhance their ability to compete for third level places.
Location: 1-2 Brighton Villas (in front of Castlewhite Apts), Western Rd
Tel: 021 4903678
Email: [email protected]

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uLink Peer Support

Peer Support Leaders

uLink Peer Support
uLink Peer Support is a new support service provided by volunteer peer support leaders to first years in the college.  Peer Support Leaders can provide social/emotional support.  They are linked with groups of first years according to their programme.

Location:1-2 Brighton Villas (in front of Castlewhite Apts), Western Rd.
Tel: 021 4205188
Email: [email protected]

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Directory of External Support Agencies and Resources

For support, information and advice outside of college.


The following are the details of support agencies which may be of assistance to students with mental health difficulties.

Mental Health Advocacy

Irish Advocacy Network:

C/O Health Care Unit Rooskey, Monaghan Tel: 047 38919

Provides support information and advocacy to people who have or have had a mental health problem

Recovery Inc.

PO Box 2210, Dublin 13. Tel 01 6260775

E-mail [email protected] South Parish Community Centre, Sawmill St., Offers a self help mental health programme for people suffering from anxiety, phobia, depression and nervous symptoms..Recovery is also an aftercare programme for those who have been hospitalised, helping to prevent relapses.


11 Liberty Street Cork. Tel Callsave 1890 474 474

Worldwide community mental health movement. Weekly meetings emphasise a self-help/mutual help approach to mental health and the development of personal resources.


Mental Health Ireland www.mentalhealthireland.ie/

Support for people with a mental illness, their families and carers.


Coach St., Cork. Tel: 021 427 13 23 Callsave 1850 60 90 90 www.samaritans.org

Confidential emotional support for those who are despairing or suicidal, 24 hours a day by telephone, email, letter or face to face.

Eating Disorders



Provides confidential, non judgemental support for people affected by eating disorders. Lo call helpline, e mail support, support groups, online support group. No meetings in Cork at present.


Overeaters Anonymous (Cork)

Tel: 086 352 64 67

Support for people with eating disorders



Al-Anon & Al-Ateen

Family Groups Ltd.,PO Box 55, Eglinton Street, Cork. Tel: 4311899

Support groups for family and friends of problem drinkers.

Alcoholics Anonymous

PO Box 137, Eglinton Street, Cork. Tel: 450 0481 (8-10pm)

Open meeting 8:30pm every Tuesday night at the South Parish Community Centre, Sawmill St., Cork.


Arbour House

St. Finbarr’s Hospital, Douglas Rd., Cork. Tel: 496 8933

Specialist unit for alcohol & drug abuse, prevention and treatment. Ring for appointment


Counselling and Advisory Service (Drug and alcohol):

HSE South, 10 Church St. (Off Shandon St.), Cork. Tel: 421 2382

A free service for those with drug/alcohol problems, their families and concerned persons.

http://www.drugsinfo.ie/ DrugsInfo.ie

Comprehensive website on drug misuse.

Confidential Helpline in Cork 021 496 89 33 (Mon – Fri 9 – 5. Closed 1 – 2)


Gamblers Anonymous

Tel: (087) 285 9552

Fellowship of people who help each other recover from gambling addiction



Tel: 086-3548196 (7-10pm)

If someone close to you has a drug problem, NAR-ANON can help. Meetings Saturday 11:30am and Tuesday 8pm at St. Augustine’s Priory. Washington St., Cork.


Narcotics Anonymous:

PO Box 89, Eglinton Street, Cork. Tel: 427 8411

Tabor Lodge:

Ballindeasig, Belgooly, Co. Cork. Tel: 488 7110

Residential Treatment Centre, caring for adults with addictions.

Counselling & Support


Local support group meetings for those affected by depression.

Helpline 1890 303 302 (Seven days 10am-10pm. Thurs to Sun, the helpline also operates after 10pm)


National Office for Suicide Prevention www.nosp.ie

Links to various agencies dealing with suicide including links to support agencies for those bereaved by suicide


One in Four


Supports men and women who have experienced sexual abuse and/or sexual violence 01 662 4070

Sexual Violence Centre Cork


5 Camden Place, Cork

Tel: 450 5577 or Free phone 1800 496496 (Formerly Cork Rape Crisisdf Service)

Counselling service for survivors of rape, sexual abuse & child abuse.


Tel: 4666 182

Dominican Centre

Pope’s Quay Tel: 4666 182

Harbour Counselling Service (SHB):

Penrose Wharf, Cork

Tel: 486 1360 or 1800 234 116.

Support for adults who as children experienced abuse or neglect.



Provides a confidential helpline, information and a support service for male victims of domestic abuse

Tel: 046 902 3718


Family Ministry, 34 Paul St., Cork.

Tel: 427 5136 (Monday – Friday 10am – 4pm).

Support programme for young people (11 – 18 years) dealing with grief through death, separation, divorce or any other significant loss.

Victim Support:

4 Anglesea Villas, Anglesea St., Cork Tel: 432 2333 or 1850 661 771.

Emotional and practical support to those affected by crime.

Youth Counselling Service (SHB):

YMCA, 11/12Marlboro St., Cork. Tel: 427 01 87.

Counselling service for young people between 15 and 28 years. Ring for appointment.

HSE Information Services

HSE Drugs Information www.drugs.ie

HSE Alcohol Information

Alcohol information Hotline 1850 241850


HSE Suicide Support

HSE Suicide Bereavement Support Service (Cork & Kerry) 087 7986944




Bowling Green, White Street, Cork Tel: 021 43 10 591

Callsave: 1850 222 300 www.barnardos.ie

Support for children and families through a variety of services.

Positive Options

Crisis pregnancy services


Youth Health Service

General health support service for under 21s offering information and clinics on topics such as crisis pregnancy, parenting, adoption, abortion and STDs.

Tel 021 422 04 90

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